Frequently Asked Questions
Everything you need to know about your next favorite pair of boots.
How do I determine the right boot size for me?
We recommend measuring your foot from heel to toe and referring to our Size Guide located on each product page. Our boots generally run true to size, but if you are between sizes, we suggest sizing up for the best fit.
What is your return policy?
We offer a 30-day return policy for all unworn boots in their original packaging. Please ensure the soles are free of scuffs and the tags are still attached to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your boots sooner.
Are your leather boots waterproof?
Most of our leather boots are water-resistant, meaning they can handle light rain. For full waterproofing, we recommend applying a specialized leather sealant or checking our 'All-Weather' collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Do you ship internationally?
Yes, BIG Boots ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the final stage of checkout.